Your Planning & Travel Questions Answered

Travel Insurance

• We strongly advises all travelers to purchase comprehensive travel insurance to manage any fees incurred due to cancellations by service providers. For further details, please inquire about insurance coverage when booking your trip.

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What is the most comprehensive travel insurance available for trip cancellations?

• Trip cancellations are typically covered by standard travel insurance policies. However, the best policy for your needs will depend on your specific requirements and preferences. These policies generally offer compensation for cancellations or interruptions caused by events beyond your control, as detailed in the policy terms.

• Travel insurance policies typically cover cancellations or interruptions due to events such as illness, death of the traveler or a traveling partner, death of a family member not traveling, severe weather, terrorism, or natural disasters.

• For added flexibility, you can purchase a "Cancel for Any Reason" (CFAR) option. This add-on allows you to cancel your trip for any reason not covered by standard policies, usually reimbursing a percentage of non-refundable costs.

• When selecting a comprehensive travel insurance policy, consider these key features:

  • Trip Cancellation Coverage: Reimburses non-refundable expenses if you need to cancel due to covered reasons such as illness or other emergencies.

  • CFAR Option: Provides the ability to cancel for any reason, offering greater flexibility and partial reimbursement of costs.

  • Travel Delay Coverage: Compensates for additional expenses incurred due to delays, such as accommodation and meals.

  • Trip Interruption Coverage: Covers costs if you need to cut your trip short due to covered reasons.

  • Medical Coverage: Essential for international travel, covering emergencies and trip-related injuries, including COVID-19 related issues if applicable.

  • 24/7 Assistance Services: Provides support for emergencies, including medical and travel-related issues

• ​When choosing a policy, compare different providers and review their terms carefully to ensure they meet your needs. Companies such as Allianz Global Assistance, Travel Guard, and World Nomads are known for their comprehensive coverage options.

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Am I eligible for a refund on my flight if I need to cancel my trip?

• If you need to cancel a booked flight, your eligibility for a refund or credit depends on the airline's cancellation policy and the type of ticket you purchased. Some airlines offer refundable tickets, allowing you to cancel and receive a full refund. However, most standard or discounted tickets are non-refundable, which means you may only qualify for travel credits, vouchers, or a partial refund, often minus cancellation fees. We recommend contacting the airline or agent to request a credit for a future flight. Additionally, if you have travel insurance, it may cover some of these costs depending on the policy and the reason for cancellation. Always review the specific terms of your ticket and insurance coverage before proceeding with a cancellation.

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Is it possible to update an already booked trip?

• Your payments are used to cover the cost of the hotel or residence, activities, and other expenses included in your trip. If you need to change, delay, or transfer your trip to another date by canceling the current booking, we will submit a request to the vendors on your behalf. However, please note that our influence over vendor policies is limited, and we cannot guarantee that your requests will be honored. Rest assured, we will make every effort to negotiate favorable terms for you.

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What steps should I take if my trip is cancelled? 

• If your trip is canceled, you have the following options:

  • Option 1: Transfer the balance to a different trip on dates of your choosing. You will need to decide on your preferred dates, travel crew, and budget. We will then plan the experience accordingly for a more suitable travel time.

  • Option 2: Transfer your balance to another trip scheduled for a later date.

  • Option 3: Request a full refund of the payments made towards the trip. Alternatively, the deposit can be used as a credit for a future trip.

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Do you offer interest financing options?

• Customers can pay for their trips using Uplift  or Affirm, allowing for flexible payment options. 

  • Uplift allows you to spread the cost over fixed monthly installments. With Uplift, there are no late fees or prepayment penalties.​

  • With Affirm, you'll never owe more than the agreed amount upfront. It offers a flexible, transparent, and convenient way to pay over time.

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​​​​The CDC's travel website provides comprehensive information on travel health notices, vaccines, travel recommendations, and safety tips. It’s a valuable resource for planning safe and healthy trips.

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